How to return your samples to our laboratory
You have two options to return your samples collection kit(s) to Open House.:
Option 1: (recommended)
Place your kit(s) in a GLS Parcel Shop, it’s the fastest and most flexible way to get your samples to our laboratory. In your kit you’ll find an already labeled returning envelope, you just need to place the parcel in any Parcel Shop, we’ll take care of the rest.
If you want your samples to get to our laboratory in 24-48 hours, place the kits in the morning. If you deposit them in the afternoon, they will take 48-72 hours.
You can find the closest GLS Parcel Shops and their opening hours introducing your address, zip code or town or using your location through the next link.
Option 2:
Send us an email to [email protected] to program a pick up at your house or any other direction (only within the peninsula) with the following data: name of the person who will deliver the parcel, address of the pick up point, including city and zip code, tracking number (placed on the returning envelope), contact phone number and date and time when you’ll be available for giving the parcel to the delivery person.
Important note: According to the transport agency, the requested pick up time can’t be 100% guaranteed, the pick up could be until 9 p.m. of the selected day. If there’s any incident with the pick up send us an email to [email protected], giving us your order number and contact phone number and our team will reach you as soon as possible to solve the situation.