Quality Assurance
Award winning clinic for healthcare and business quality standards in 2016 & 2018
Watch video of our medical director reminding you why independent monitoring of our clinical services is so important
Statistics of Interest
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Medical consultations
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Tests performed to date
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General STI check-ups performed (Open Plan FIVE / ORAL)
Maximising the quality of our services
- Prizes and awards:
- Inspection and health authority approval of our centres:
- Training of our staff and internal quality control:
- Verification of the scientific content of this website:
Prizes and awards:
Gold star awards for professional excellence 2016 and European Gold Medal for Merit in the Workplace 2018
On the 16th December 2016 the medical director of Open House Medical Centre was awarded the Gold Star award for Professional Excellence in the area of Healthcare, in a gala held at the Palace Hotel in Madrid.
This award was made by the Institute for Professional Excellence, an organisation which searches for those Spanish companies that show commitment to a high quality service. The prize is supported by the Ministry of Industry and the Madrid regional government, amongst other institutions.
They awarded this prize to our medical director, Dr. Stephen Chapman, for his career in medicine and for the service provided at Open House in the field of Sexually Transmitted Infections. They mentioned that Open House is at the cutting edge of diagnostic technology, the unbeatable turnaround time to get test results back, and above all the dedication to maintaining a service of maximum quality.
You can read more about this award clicking here (Spanish only)
The European Association for Economy and Competitiveness also recognised our professional career and presented us with the distinguished award the European Gold Medal for Merit in the Workplace 2018, for outstanding performance in the European business environment.
This prize is given to those professionals who are working in the EU area and demonstrate an outstanding business approach and enterprising spirit and show examples at a national or European level with initiatives or work practice.
This award was collected by our Practice Manager Pablo Fernández.
Inspection and health authority approval of our centres:
The content of our webpage, our tests and their performance, the main services we offer and our medical personnel are all authorized by the Madrid Regional Government and Madrid City Council as a General/Family Medicine , Clinical Psychology and phlebotomy practice, appearing in their registry with number CS8003.
Open House fulfills the most demanding requirements of several institution leaders in the field of Sexually Transmitted Infections – the Spanish Society of Infectious Diseases and Clinical Microbiology (SEIMC), the British Association of Sexual Health and VIH (BASHH) considered opinion leaders in the field, and the European Union by means of the European Meeting of ITS of the IUST/OMS. Sometimes these organizations propose different recommendations, and you will see that, in Open House, we always self-impose the more demanding recommendation to ensure a quality service for our customer.
According to opinion leaders doctors, Open House is one of few private clinics in Spain that fully complies with guidelines and regulations regarding when each test can be performed.
At Open House all our clients receive medical counselling prior to testing, as required by the law. You cannot get tested in a laboratory except at a doctor’s request. The name of the requesting physician should be included in the report of the test performed. We never do irrelevant tests. Always demands the same of any sexually transmitted infections centre you decide to visit. To find out the minimum standards and obligations of the centres working in this field in Spain, click here.
According to opinion leaders doctors, Open House is one of few private clinics in Spain that fully complies with guidelines and regulations regarding when each test can be performed.
At Open House all our clients receive medical counselling prior to testing, as required by the law. You cannot get tested in a laboratory except at a doctor’s request. The name of the requesting physician should be included in the report of the test performed. We never do irrelevant tests. Always demands the same of any sexually transmitted infections centre you decide to visit. To find out the minimum standards and obligations of the centres working in this field in Spain, click here.
- Our work is based on scientific data: You can be sure that you are reading data from, or supported by scientific publications. You may, therefore, find this contrasts with what can be read in forums, chats, non-scientific sources or in the pages of some clinics. Open House is prepared to provide only those data from peer-reviewed publications, backed up by medical institutions of note and scientific relevance.
- Clinical Results: You can read statistics on the success or failure that we have in our clinical analysis and in our treatment protocols.
- All the tests that we use are taking been CE marked: Therefore they have been inspected and authorised by the regulating European health authorities.
Training of our staff and internal quality control:
All doctors working in Open House have degrees from respected universities in the career of medicine. Between the medical director and his medical team we have a total of 65 years of experience as doctors! On entering Open House, each doctor receives a course of 240 hours of medical consultations on clinical practice with patients and also separate courses about sexually transmitted infections, the appropriate techniques for medical history taking and physical examinations etc and they are not left on their own in the consultations until they have grasp the sexually transmitted infections field completely. Throughout each year of work the medical director performs a clinical evaluation of the work of the doctors and there are compulsory courses of continuing professional training.
Open House works with clinical guidelines that we call our “Clinical Standard Operating Procedures”. They cover issues such as the important infections (management of syphilis, for example) and common situations (urethritis, rashes etc. ) and the are a set of golden rules for our doctors.
They are a fusion of the new issues emerging on each disease according to recent scientific publications and hence maintain the quality of our work. In fact, by entering Open House doctors sign an appendix to their contracts obliging them to work in compliance with these procedures.
These procedures are reviewed each year, according to the developments in our field, and together with a record of the training that the doctors have been received we submit this documentation to the relevant health authorities to demonstrate our commitment to ongoing training and quality.
Open House is also a centre for medical education
Verification of the scientific content of this website:
Open House has been awared the WIS seal, as our website complies with the requirements of the ECES www.portalesmedicos.com:
- Scientific interest: pages that contribute to the Scientific Community content to collaborate with the ongoing training of health professionals or with the disclosure of medical knowledge.
- Originality: assessed positively as an original contribution to general knowledge.
- Confidentiality: at no time did the material presented online impinge on professional secrecy and the right to patient privacy .
- Ethics: any web that does not comply with the code of ethics affecting the healthcare community at an international level is discarded. If you want more information, click here.
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