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Medical consultation by phone

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Our medical team here in Open House has a wide experience in the diagnosis and treatment of sexually transmitted infections (STIs), for we have been working in the sector for 12 years. You can read more about us if you click here.

If you do not reside in Madrid or it is impossible for you to come in-person, we can arrange a phone consultation. Our remote services have been examined and authorised by the government of the Community of Madrid.

Please read carefully the product description before arranging your phone consultation.

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Product Description

Our medical team here in Open House has a wide experience in the diagnosis and treatment of sexually transmitted infections (STIs), for we have been working in the sector for 12 years. You can read more about us if you click here.

If you do not reside in Madrid or it is impossible for you to come in-person, we can arrange a phone consultation. There, you will be able to talk about your case with our specialist doctors and get advice about the next steps to follow depending on your situation.

How does it work?

  • Complete the purchase and call us to set an appointment (usually it is possible to set it in the next 48 business hours).
  • Send us all the reports and documents that you consider necessary for your consultation by email.
  • You will receive a call by one of our doctors, specialist in STIs.
  • The consultation will last maximum 20 minutes.
  • After the consultation, the doctor will write a report that will be emailed to you afterwards with the following information:
    • A brief summary of your case.
    • The appropriate tests or treatment if necessary.
    • Information sheets related to your diagnosis.

Is it relevant if the doctor cannot examine me physically?

According to some researches in the field of sexual health, findings in a physical examination barely influences the medical decision (what tests to perform, what antibiotic is the correct one, etc).

We are completely sure that we are offering the best medical service and advice without need of physical examination. Nevertheless, in some cases the doctor could recommend you to visit another specialist if he/she considers it to be the best option.

Can my case be monitored?

If the doctor has requested any test, he/she will look after your results and track them via phone.

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